Vince Weseli
Consultant & Entrepreneur | Founder & Principal @ Covinity Consulting LLC | Customer Experience Consulting | SustainableVue Investments | Green Resilient Real Estate Development
- Role
- Founder & Principal - Customer Experience Consulting Journey Engagmement Cx Insights at Covinity Consulting
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Vince Weseli
Email: v••••@covinity-consulting.comMy experience with Customer Experience Measurement Design and Optimization, Product Management & Channel Marketing is complemented by an extensive portfolio in Sales/Solutioning, Account Management, Process Consulting, and Program Management. My brand is to \"Go to the Scene of the Fire\" to problem-solve strategically and produce continuous successful outcomes. I bring expertise in product development, definition and launch, turnaround management for channel engagement, and lead generation for the nation\'s largest provider of outsourced contact center services, and one of the nation\'s largest full-service CX analytics services and technology providers. KEY COMPETENCIES: Product Marketing and Digital Channel Development • Customer Experience Engagement & Consulting Leadership • Customer Life Cycle Management • Market Research and Customer Analytics • Strategic Management and Planning • Engagement Management and Coordination • New Channel Development • Organizational Design and Planning • Business Plan Development • New Product Development Planning & Research • Product Launch and Tactical Deployment Strategies • Industry and Competitive Analysis • Market & Customer Segmentation (B2B/B2C) • Pricing Strategy • VAR Channel Evaluation & Optimization.
Experience
Founder & Principal - Customer Experience Consulting Journey Engagmement Cx Insights
Jan 2018 — Present · Cincinnati, OH, US
Summary of Recent Engagements: • Customer Experience (CX) Assessment: Conducted an enterprise-wide CX assessment to jumpstart adoption and customer engagement cross-functionally. Provided a deployment roadmap, supporting milestones and budgetary recommendations. • Product Launch & Marketing Communications Plan: Led/collaborated on an enterprise-wide product launch and marketing communications strategy to optimize the adoption of new transaction capabilities for all customers. • Product Evaluation and G-T-M Strategy: Delivered C-level insights on AI/automation call center tool, including technology market analysis and Go-to-Market strategy.• Fractional Marketing Leadership: Provided immediate marketing support for VOC organization, delivering digital marketing strategy and lead gen campaign recommendations.
Education
University of Cincinnati Carl H. Lindner College of Business
M.B.A., Management & Marketing
Xavier University
Bachelor of Sciences, Natural Science
Skills
- Management
- Strategic Consulting
- Crm
- Customer Experience Improvement
- Business Development
- Call Centers
- Marketing Communications
- Multi-Channel Marketing
- Competitive Analysis
- Customer Experience
- Product Marketing
- Telecommunications
- Product Development
- Channel Marketing
- Lead Generation
- Vendor Management
- Consulting
- Product Management
- Customer Relationship Management (Crm)
- Marketing Research
- Market Research
- Business Process
- Business Planning
- Customer Experience Management
- Account Management
- Saas
- Marketing
- B2b
- Outsourcing
- Leadership
- Launching of New Products
- New Business Development
- Sales
- Strategic Planning
- Sales Operations
- Customer Retention
- Professional Services
- Pricing Strategy
- Strategy
- Sales Management
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