Vu Nguyen
Product Management at Amazon
- Role
- Senior Product Manager at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Vu Nguyen
Product leader with 16 years in tech and over a decade driving outcomes across FinTech, e-commerce, and customer support platforms. Known for delivering scalable, user-centric solutions that improve KPIs and drive measurable business value.U.S. patent holder in UX innovation. I’ve led global platform strategies, launched 0–1 products, and built high-performing teams at Amazon, Walmart, and Cisco. My approach combines technical fluency, data-driven decision making, and strong stakeholder alignment to move fast and solve the right problems.
Experience
Senior Product Manager
Nov 2019 — Present · Seattle, WA, US
Led global product initiatives across Amazon FinTech, Amazon Shipping, and Contact Center platforms with end-to-end ownership of vision, execution, and impact. Customer Experience Optimization: Built a 0-1 issue resolution experience used by support agents across 21 countries, improving first-contact resolution. UX Innovation & IP: Designed and launched a FinTech automation product with a novel user interface, transforming data processing time from days to minutes; awarded a U.S. patent for UX innovation. Platform Strategy & KPI Ownership: Led product strategy across a portfolio of 30 FinTech tools, improving platform efficiency and reusability Team Builder: Founded the FinTech customer engagement function, building a team, model, and operating rhythm to better connect product development with user feedback loops. Speed to Market: Launched an Amazon Shipping pricing automation platform in 4 months, 33% ahead of schedule, by leveraging agile practices and iterative user feedback.
Education
Jacksonville State University
Master of Science, Computer Systems and Software Design
Jacksonville State University
Bachelor of Science, Computer Science
Northwestern University - Kellogg School of Management
Master of Business Administration (MBA), Marketing & Entrepreneurship
Skills
- C#
- Visual Basic
- Databases
- Performance Tuning
- Oracle Rac
- Xml
- Oracle
- Management
- Unix
- Microsoft Sql Server
- Sql
- Java
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