Vu Nguyen

Data Center Operations Technician @Amazon

New Carlisle, IN, US

Investigating and resolving 100+ operational and network incidents annually, applying security principles of the CIA triad (confidentiality, integrity, availability) to minimize impact and improve response efficiency by 30%, ensuring 99.9% uptime across mission-critical systems supporting AWS customers.• Performing on-call duties and led change management activities, including secure patching and configuration updates across 50+ devices per cycle, reducing vulnerabilities and supporting compliance with internal security standards.• Training and mentoring 3–5 new hires per site across two U.S. AWS AI/ML data centers on security, networking, and operational excellence, improving team readiness and site resilience.

University of Utah - David Eccles School of Business

Master of Science

Brigham Young University–Hawaii

Bachelor of Science