Vu Lee

About Vu Lee

I am currently a Tier 2 Help Desk Analyst. My proficiency is to analyze, support and troubleshoot POSONE hardware and software for the USPS. I combine management skills with technical support background.Efficiency, proficiency, quality and productivity are my functions. Because of my discipline, I require less supervision and able to be dedicated and committed to getting the job done and providing professional support to end users. Specialties: Business Communications, IT, Business Management, Business Administration, Business Development, Project Management, Strategy, Planning, Market Research, Sales and Marketing, Logistics Support, Procurement, Customer Relations, Customer Satisfaction, Company Escalations, Leadership, Coaching, Mentoring, and Quality Assurance.

Experience

1. Implementation Consultant

   Ihs Markit

   Sep 2015 — Present

   Provide consulting service to clients and offer support. • Install software on servers (AWS and Azure), desktops, terminals and virtual machines. • Complete server migrations with clients. • Set up SQL express with clients and troubleshoot software problems. • Provide software-training sessions to clients, schedule status meetings and email follow-ups. • Attend client kick off meetings and schedule bi-weekly meetings for client follow up. • Update work front project and ticket system using Scrum and AGILE methodology. • Manage and prioritize projects by following up with the development team. • Revise and edit customer call center document and Implementation Consultant training documents. • Manually creating batch files for export files and schedule tasks in the task scheduler. • Respond to email queries or client technical problems in the support inbox.

Education

• Montgomery College Performing Arts School

  Music

  1995 — 1996

• Artist Management Inc.

  Arts and Music

• University of Phoenix

  Bachelor of Science Business Management, Business Management

  2006 — 2009