Vu Tran

About Vu Tran

I have walked in your shoes, scaling multi-location fitness clubs where things unravel quickly when scheduling systems fail, trainers are double-booked, and front desk teams are overwhelmed. I have handled early-morning crisis calls and late-night spreadsheets trying to keep multiple locations running smoothly while protecting the member experience and sales performance.After years leading operations across fitness organizations where revenue, conversion, and retention were daily responsibilities, I shifted into building practical automation solutions for service-based businesses. My focus is identifying execution bottlenecks that slow sales teams down and implementing systems that remove friction from lead handling, follow-up, and customer communication.My work typically supports areas such as intelligent scheduling and resource management, payment and billing workflows, customer journey automation from acquisition through retention, cross-location reporting, and frontline team workflow optimization.Everything I build is tailored to how the business actually operates. Systems are designed around real policies and procedures, aligned to existing team workflows, and built to scale without sacrificing the personal experience customers expect.The impact is measurable. Clients consistently reduce inbound workload by up to seventy percent, improve conversion rates, and reclaim meaningful time to focus on revenue growth, team leadership, and strategic priorities.If you are exploring ways to strengthen execution, reduce friction, and improve customer experience at scale, I am always open to a conversation.

Experience

1. Insurance Sales Agent

   AAA

   Apr 2025 — Present

Education

• Weber State University

  Associate's degree

• Southern Utah University

  Master of Business Administration - MBA, Finance, General

• University of Utah

  Bachelor's degree, Kinesiology and Exercise Science