Vanessa Trujillo

About Vanessa Trujillo

I’m a bilingual RN (English/Spanish) with over 10 years of experience across emergency care, pre-op/PACU, home health, and case management. Currently at Humana, I manage complex care transitions, support utilization initiatives, and serve as a Preceptor and SME in post-discharge medication reconciliation.With a strong clinical foundation and experience in healthcare tech implementation, I thrive in roles that blend care coordination, process improvement, and cross-functional collaboration. I’m especially interested in UM, pre-authorization, and operational leadership roles that drive better outcomes and efficiency across healthcare systems.

Experience

1. Case Management Nurse

   Humana

   Oct 2022 — Present

   Coordinate and oversee the full care transition process from post-acute discharge to ongoing care, ensuring member data, services, and care plans are correctly documented and aligned with internal systems. • Serve as a primary liaison between members, providers, pharmacies, home health, behavioral health, and internal departments to streamline care coordination and ensure seamless service implementation. • Analyze complex health data to close care gaps, mitigate risks, and improve health outcomes through targeted outreach, resource allocation, and intervention planning. • Lead onboarding and workflow integration for new team members as a Preceptor, and act as Subject Matter Expert for the Post-Discharge Medication Reconciliation process, contributing to team-wide standardization and efficiency improvements. • Support the Administrative Outreach Workflow (AOW) team, balancing competing priorities while maintaining performance metrics. • Collaborate with interdisciplinary teams and leverage bilingual (English/Spanish) communication to deliver inclusive and effective service support.

Education

• Southern New Hampshire University

  Bsn, Registered Nursing/Registered Nurse

  2023 — 2026

• Hillsborough College

  Associate of Science (A.S.), Registered Nursing/Registered Nurse

  2008 — 2011

• Concorde Career Institute-Tampa

  Associate of Science (A.S.), Registered Nursing/Registered Nurse

  2011 — 2013

Skills

• Event Management
• Public Relations
• Organization
• Social Media
• Marketing
• Public Speaking
• Team Building
• Management
• Event Planning
• Human Resources
• Budgets
• Patient Advocacy
• Bls
• Microsoft Office
• Sales
• Reliable
• Process Scheduler
• Recruiting
• Social Networking
• Social Media Marketing
• Strategic Planning
• Call Centers
• Healthcare
• Account Management
• Critical Thinking
• Organizational Effectiveness
• Cpr Certified
• Microsoft Word
• Powerpoint
• Microsoft Excel
• Team Leadership
• Customer Retention
• Crm
• Customer Service
• Project Planning
• Leadership Development
• Direct Patient Care
• Teaching
• Time Management
• Health Education