Victoria Thornton
Head of Customer Support Emea & Loqate @GBG Plc
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WORK HISTORY
Head of Customer Support Emea & Loqate @GBG Plc
EDUCATION
University of Liverpool
Postgraduate Diploma, Information Systems
Elfed High School, Buckley
A Level: Biology, Geography, Chemistry
Coventry University
Higher Education Certificate In Personal Development
Society of cosmetic scientists
Diploma in Cosmetic Science
University of Liverpool
2:1 BSc (Hons), Microbiology
Elfed High School, Buckley
9 GCSE's
SKILLS
ABOUT VICTORIA THORNTON
How do you build a world class customer helpdesk team? For me there are 3 key components.team members who truly care about the customer, frequent opportunity to ask customers for feedback and an operating model that freely supports continuous improvement.As an experienced global helpdesk leader, I\'m not only passionate about helping customers, I also enjoy recruiting and mentoring a talent pool of helpdesk specialists, many of whom go on to progress their careers within the company and take that touch of customer centric magic with them.
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