Veronica Tello

About Veronica Tello

I’m a people-first leader with 10+ years of experience growing high-performing customer experience teams across e-commerce, tech, and mission-driven spaces.Currently, I lead a globally distributed team within Product Support at Squarespace, where I focus on coaching, mentoring, and empowering individuals to thrive in their roles and careers. My approach blends operational excellence with deep care for people because I believe great customer experiences start with engaged, supported teams.Previously, as a Customer Service Director at Charitybuzz, I led remote hiring and onboarding initiatives, implemented new workflows, and helped scale service delivery for a rapidly evolving business. I specialize in translating feedback and data into action, whether that’s refining processes or creating career pathways for my team.I started my career in retail management and across it all, I’ve been the go-to person for tough conversations, career clarity, and helping shift their mindsets to be successful. Regardless of my title, my real work is developing people through feedback, intentional support, and a belief that my team already has what they need to grow.Lately, I’ve been growing something on my own time, a coaching practice focused on helping ambitious women navigate their next chapter with clarity, confidence, and community. If you’re building what’s next (career, creativity, or identity), I’d love to connect.

Experience

1. Senior Team Lead, Product Support

   Squarespace

   Apr 2025 — Present

   Promoted into Product Support leadership after completing the Team Lead Residency, with a continued focus on performance coaching, team engagement, and cross-functional collaboration.•Provide direct coaching and development to team members, driving measurable performance improvements and career growth• Lead with empathy and accountability, facilitating honest conversations and navigating change with clarity• Shape and support the evolving Product Support team identity through internal communication, engagement efforts, and team-wide initiatives• Drive visibility and alignment through meeting facilitation, internal presentations, and org-wide offsite contributions• Adapt quickly across vertical while maintaining trust, influence, and performance impact

Education

• The City College of New York

  Bachelor's degree, International Relations and Affairs

  2009 — 2015

• BrainStation

  User Experience Design

  2020 — 2021