Simon Tuck
Manager - Technology Communications @Tata Consultancy Services
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WORK HISTORY
Manager - Technology Communications @Tata Consultancy Services
Crawley, GB
Continuation of previous roll, as TUPE from Virgin Atlantic to TCS undertaking same duties still for Virgin Atlantic.
EDUCATION
East Surrey College
BTec National Diploma
Royal Russell School
GCSE
SKILLS
ABOUT SIMON TUCK
Highly proficient & successful Unified Telecommunications & Operations Manager with over 25 years technology experience. Managing a team of six permanent technical specialists covering a Global Telecoms network, Integrated Contact Centres, Radio Comms, Managed Mobile & Tablet Devices, Infrastructure, Server, Cloud & End User Computing. Previously involved with several major projects, including Global Migration to Microsoft Teams for 10k accounts, Managed Mobile & Tablet to Microsoft Intune for 10k devices, Global Contact Centre migration to new Digital First Unified Communications Cloud Platform across multiple Global sites & Home Working, multiple office moves, including Head Office, rollout of iOS Tablets. This has enabled me to develop an excellent understanding of full project life-cycles, waterfall & iterative from implementation through into production environments. Extensive mentoring & management of 3rd Party supplier resources for a number of large projects including Data Centre Migration, PCI-DSS, Network Guardian Outsource, & Mobile Device Management rollout. Hands-on Manager with deep technical skills. I thrive on the challenge of developing, planning & leading complex technology solutions. I communicate with understanding & clarity to all levels of management. EXPERTISE: • Global Contact Centre Planning Design, Implementation & Management utilizing multiple communication channels, Voice, SMS, Web Chat, WhatsApp (25+ Yrs) • Integrated Global Telecommunications network, enabling a diverse workforce to communicate across the organisation, including least cost routing (25+ Yrs) • Multi-Channel communication routing into Cloud solution (25+ Yrs) • Multiple Vendor Management for voice Services Globally • Mobile Device Management Solutions.(10+ Yrs) • Tablets & Mobile Computing.(7+ Yrs) • Active Directory, including Azure Active Directory & Azure Cloud Solutions & Resources (SaaS, PaaS, IaaS)(7+ Yrs) • Microsoft O365, SharePoint, Intune (10k+ devices) & Conditional Access and Microsoft MFA.(7+ Yrs) • Extensive Operating System knowledge; NT4-Win10, Server.(22+ Yrs) • Network Architecture WAN, MAN, LAN, MPLS, SD-WAN, Internet Offload.(10+ Yrs) • Server Virtualisation Technologies.(10+ Years) • Service Definition & Service Management including Reviews and Improvements (5+ Yrs) • Clear and Concise Documentation for all work undertaken. • Meets tight and demanding deadlines under pressure. • Managing outsourcing companies with on/off-shore support models. • Escalation for out of hours incidents and operational issues.
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