Vera Stepenski

About Vera Stepenski

MBA graduate and experienced leader with a strong passion for user experience and software applications design. System-level design thinker and proficient in developing innovative, engaging, and user-friendly interfaces. Over 20 years of leading and mentoring UX professionals, guiding research, processes and providing expertise in the integration of WEB and Mobile front-end technologies with modern UI.Looking to lead the journey of transforming the product-centric to customer-centric approach in any organization, to help create profitable products and services and deliver outstanding customer experience.Specialties: UX Evangelist, UX research, Concept Development & prototyping, Differentiated experiences via all digital customer engagement channels; User-centric approach; Cross-team collaboration.Tools: Figma, Sketch, Procreate, Invision & Craft, Miro, Airtable, Adobe Creative Suite, UserTesting, UserZoom, FullStory, UserReplay, Quantum Metric, Hotjar, Pendo; HTML, CSS, jQuery, Bootstrap; Slack, Jira, Trello, Webex, Smartsheets; CMS; Microsoft Office Toolkit.

Experience

1. Director of Customer Experience, Small Business Solutions

   ADP

   Jul 2019 — Present · Florham Park, NJ, US

   As part of a very small and innovative Digital Marketing team, I bring my extensive experience in other highly consumer-oriented industries to the world of human management and payroll, preaching an agile, digital, and customer-centric approach to ADP’s solutions for small business owners.Empower small business owners by equipping them with mobile-friendly and intuitive digital onboarding and payroll services and apps they can use on the go without the need for a service associate.Helping ADP become a technology leader by bringing the digital world of innovation and intelligence into the company’s products and solutions; enforcing the need for data-driven design; by bringing the voice of the customer to the table.My role is to never stop analyzing, designing, iterating, testing, and launching – and listening.High visibility projects include the Payroll Core bundle, Roll (chat-based payroll), and IPM (In-product marketing) campaigns.

Education

• Kiev State Linguistic University

  Bachelor's of Economics

  1995 — 1999

• The Hebrew University of Jerusalem

  Master's of Business Administration (MBA)

  2001 — 2006

Skills

• Html
• Integration
• Sketch App
• Photoshop
• Cascading Style Sheets (Css)
• User Interface Prototyping
• Software Development
• Scrum
• Project Management
• Management
• Adobe Acrobat
• User Research
• Web Applications
• Mobile Devices
• Ftp
• User Interface
• Sql
• Asp.net
• User Interface Design
• Microsoft Office
• Visual Studio
• Team Management
• Html5
• Html 5
• Paper Prototyping
• Team Leadership
• Powerpoint
• Microsoft Excel
• Analytical Skills
• Browsers
• Telecommunications
• Usability Testing
• Outlook
• User Stories
• Css
• Cms
• Usability
• Mobile Applications
• Content Management Systems (Cms)
• Vss