Saravanakumar Velayutham
Technology Leader | Driving IT Governance, Automation and AI-Enabled Transformation in Banking | Contact Center Platforms | Collections / Recovery | Google Cloud | PMP |
- Role
- Strategic Platform Leader Brm Citi Collections-recovery Contact Center as a Service at Tata Consultancy Services
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Saravanakumar Velayutham
Technology executive with deep experience in enterprise-scale solutions, advanced AI skills, and high-performing team development, driving digital transformation and shaping forward-looking technology strategy that reflects strong thought leadership. Excel at leading change, forging strategic partnerships, and turning AI-powered innovation into measurable business value across complex enterprises. Known for solving complex customer problems and executing strategic objectives through data-driven, AI-enabled solutions, while applying servant leadership to unlock team potential and designing engagement strategies that elevate sales performance and customer outcomes.
Experience
Strategic Platform Leader Brm Citi Collections-recovery Contact Center as a Service
Jul 2022 — Present · Dallas, TX, US
Led the delivery of a large-scale card collections desktop platform for 3k+ users, enhancing customer service and achieving significant annual savings. • Defined and executed a global platform strategy focused on modernization, automation, and AI initiatives. • Drove AI-powered customer engagement through the integration of IVR, chatbots, and intelligent search, improving operational efficiency.
Education
Mepco Schlenk Engineering College
Master of Computer Applications - MCA
2000 — 2003
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