Shivam Verma

About Shivam Verma

I’m a Senior Technical Program Manager at Sprinklr, driving large-scale engineering initiatives across Cloud, Platform, and AI infrastructure — with a core focus on FinOps, reliability, and automation.Over the years, I’ve led end-to-end programs that blend technical depth with strategic execution, working closely with engineering, product, and finance teams to deliver measurable impact from optimizing multimillion-dollar cloud spends to accelerating product performance at scale.My work spans across: Cloud & Platform Engineering: Managing programs across AWS, GCP, and Azure to improve efficiency, reliability, and observability. FinOps & Cost Optimization: Implementing data-driven cost forecasting, capacity planning, and right-sizing strategies that unlock tangible savings. Automation & AI Enablement: Building frameworks and pipelines using Python, Power Automate, and GenAI tools to transform manual processes into scalable automation. Security & Compliance Programs: Partnering with Product Security and Engineering to strengthen compliance and risk governance across environments.I’m passionate about creating clarity from complexity — turning data, infrastructure, and process noise into insights and predictable execution. My leadership approach centers on alignment, accountability, and impact ensuring every initiative ties back to real business value.Let’s connect if you’re exploring ideas around FinOps maturity, AI-driven efficiency, or scaling engineering operations sustainably.

Experience

1. Senior Technical Program Manager

   Sprinklr

   Dec 2023 — Present · Gurugram, IN

   Led the cloud cost optimization program across AWS, GCP, Azure and OpenAPI, achieving ~25–30% reduction in annual spend through automation, rightsizing, and usage forecasting.Architected an automation pipeline using Python + internal APIs to generate daily cost digests, forecasts, and rightsizing alerts, reducing manual reporting effort by 80%.Introduced platform observability & reliability initiatives & processes (Grafana, Prometheus, logs) to reduce MTTR by 30%+.Managed cross-functional dependencies across Engineering, Product, Security, and Finance — aligning roadmap, priorities, and trade-offs.Drove product security compliance by leading risk acceptance flows, vulnerability triage, and domain review processes.

Education

• Netaji Subhas Institute of Technology

  Bachelor of Engineering, Manufacturing Engineering