Shahid V

About Shahid V

For over nine years, I\'ve been immersed in the dynamic worlds of banking, fintech, and even a stint in recruitment early on. My real passion lies in digital innovation and improving things, especially in financial services.Currently, as Chief Product Manager at ICICI Bank, I\'m driving the digital strategy for our Wheels Loans. It\'s been an exciting journey! One of the things I\'m most proud of is spearheading our DIY Insta-Disbursement Journey for vehicle loans; watching it take off to over INR 1200+Crs ($140+mn) in monthly disbursements has been incredibly rewarding. We\'ve also seen huge success with our digital lending and sourcing platforms, which collectively manage over INR 3200+Crs ($370+mn) monthly. It’s not just about big numbers, though; we’ve also significantly improved customer experience, like slashing our \'Failed To Notify Rate\' from a high 85% down to 30% by enhancing our mobile app and portals. Leading a team of six talented individuals here and collaborating across departments like policy, risk, and operations to make these projects a reality is a big part of what I do.Before ICICI Bank, I spent over three years at Better.com, a US fintech. There, I dived deep into product operations, re-engineering processes. A key win was redesigning workflows that saved us about 126 man-hours every day – that’s a potential $5 million annually! I also led an 11-member team focused on funding approvals and investor sales.My foundation comes from an MBA from IIM Kashipur (specializing in Finance, Analytics, and Marketing) and a B.Tech in Computer Science. These experiences fuel my approach to product management, always aiming for user-centric design and data-driven decisions.Outside of work, I\'m fascinated by socio-political dynamics and love keeping up with the financial markets.Product & Portfolio Management | Digital Transformation | Online Platform development | Stakeholder Management | API Banking | Financial & Data Analysis | Product Analysis | User-Centric Design | Data-Driven Decision Making | Risk Management | MS Office Suite

Experience

1. Chief Manager - Product

   ICICI Bank

   Apr 2023 — Present

   Spearheaded digital strategy, transformation & process re-imagining for Wheels Loans, contributing to growth and enhanced profitability through digital channels. Managed portfolio of end-to-end digital lending journey & sourcing platforms (3 sourcing & 1 DIY platforms). Sourcing platforms for Auto, Two Wheeler & Commercial Vehicle & Equipment loan; monthly disbursement: INR 3200+Crs • ideated, developed, & launched DIY Insta-Disbursement Journey for Auto & Two Wheeler loans influencing rapid customer adoption; monthly disbursement: INR 1200+Crs ($140+mn)• launched end-to-end digital auto loan journey with OEMs; monthly business INR 200+cr • implemented policy BRE and automated pricing approval system to ensure projected WIRR, directly impacting portfolio profitability and risk managementLed App enhancement & different Tech Integrations in Mobile App & developed supporting portals for seamless digital journey, minimum manual processing and increased efficiency (helped in reducing FTNR from 85% to 30%)• developed product-specific web-based LOS.• integrated digital KYC & other digital verification services for seamless customer onboarding (eKYC, PAN-Aadhaar Validation, account verification, account aggregator) etc.• envisaged & developed post sanction disbursement journey; digital repayment mandate setup (eNACH, Autodebit & AutoPay) & e-Agreement.• launched STP 1-hour journey for ETB & NTB customers basis BRE eligibility.Responsible for marketing initiatives (ATL & BTL) & increasing traffic by 45%Leads a team of 6 members & collaborates with internal stakeholders, including Policy, Compliance, Ops, Risk Management, etc, and liaises with External Tech Partners & Big Four Firms for Projects & Security Audits, ensuring cohesive strategy implementation

Education

• Rajiv Gandhi Institute of Technology, Kottayam

  Bachelor of Technology - BTech, Computer Science and Engineering

  2008 — 2013

• Indian Institute of Management Kashipur

  PGDM, Majors in Finance, Analytics and Marketing

  2016 — 2018