Vrushali Adhawade

About Vrushali Adhawade

I am a competent professional with around two decades of rich cross functional experience…

Experience

1. Project Lead

   Sopra Steria

   Jan 2022 — Present · Pune, IN

   As a detail-oriented Business Analyst, I leverage data-driven insights to optimize business processes and drive strategic initiatives. My primary responsibilities include:Requirements Gathering: Collaborate with stakeholders to elicit and document business requirements, ensuring alignment between business goals and technical solutions. Successfully led requirements sessions for a major software upgrade.Expertise in Solutioning, Configuration in SQL database for lending softwares. Majorly worked on Cassiopae product and projects.Process Improvement: Analyze existing workflows to identify inefficiencies and propose data-backed solutions. Spearheaded a process reengineering of an IT project that reduced processing time by 40% and increased client satisfaction.Stakeholder Communication: Serve as a liaison between business units and technical teams to ensure clear communication and understanding. Facilitated workshops that fostered collaboration, leading to a successful product launch with an excellent adoption rate than anticipated.Project Management Support: Assist in managing project timelines, resources, and deliverables to ensure successful outcomes. Contributed to a project management initiative for a automobile lending client that achieved all milestones ahead of schedule.Proficient in Accounting and backoffice module of lending system - Led the analysis and implementation of an lending system accounting module and backoffice module.Customer Experience Enhancement : Developed and executed a customer feedback program that improved service delivery and satisfaction scores by 25%, resulting in a significant increase in client retention.Change Management: Facilitate change management processes, ensuring smooth transitions and adoption of new systems or practices. Data Analysis & Reporting: Conduct comprehensive data analysis to identify trends and opportunities, leveraging insights to inform strategic decisions.

Education

• British Computer Society, London

  Professional Graduate Diploma in IT

  2010 — 2010

• Pune University

  Certification in german language

  2002 — 2003

• Pune University

  B Com

  1996 — 2000

• Six Sigma

  Six Sigma Certification

  2008 — 2008

• Pune University

  MCM

  2001 — 2002

• British Computer Society

  ISEB/ISTQB Certified tester

  2011 — 2011

Skills

• Business Development
• Digital Marketing
• Integration Testing
• Real Estate
• Strategy
• Brand Development
• Visual Basic
• Manual Testing
• Qtp
• Management
• Test Cases
• Defect Tracking
• Crm
• Customer Relationship Management (Crm)
• Regression Testing
• Html
• Team Management
• Social Media Marketing
• Branding & Identity
• User Acceptance Testing
• System Testing
• Sql
• Training
• Online Marketing