Vinny Rottger
Partner Operations Analyst @ Cisco | UNC-Chapel Hill Alum
- Role
- Partner Operations Analyst at Cisco
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Vinny Rottger
Hello! I\'m Vinny Rottger, a Partner Operations Manager at Cisco! I joined the Commerce…
Experience
Partner Operations Analyst
Aug 2024 — Present · Raleigh-Durham-Chapel Hill, NC, US
Managed and strengthened Cisco’s operational partnership with five strategic Direct Authorized Resellers- Served as the primary operational liaison for my partners and coordinated cross-functionally with Cisco orgs like Sales, Finance, Tax & Customs, Logistics, and Supply Chain to ensure timely resolution of complex issues- Conducted in-depth case trend analysis for my aligned partners, identifying root causes and enablement opportunities resulting in a 20% average QoQ reduction in support case volume per partner across multiple service categories- Developed and presented executive-level reports, including Quarterly Operational Reviews and Monthly Release Enablement sessions, aligning partners with Cisco’s operational priorities and transformation initiatives- Owned the full lifecycle of six partner-raised operational Problems, from managing Problem documentation through resolution tracking and stakeholder communication, enhancing my partners’ experience with Cisco tools- Designed and maintained four internal SharePoint sites to streamline knowledge sharing across the Commerce Operations organization and with external stakeholders- Co-led the Commerce Operations internship program, served as the primary mentor and coordinator for six interns during the Summer 2025 cycle; developed and delivered educational content to accelerate the interns’ onboarding and familiarize them with the Cisco Operations ecosystem.
Education
Porter Ridge High School
High School Diploma
The University of North Carolina at Chapel Hill
Bachelor of Science - BS, Information Science and Public Policy Double-Major
2020 — 2024
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