Victor Rosado

About Victor Rosado

I am a business focused professional with over 10 years of customer service & leaders experience seeking a company to further grow my business skills and broaden my educational experience. I am looking for a great company to grow my career with while making an impact with my hard work and leadership skills. Some of the skills I bring to the table are my leadership qualities, my easy going personality, and my work ethic.

Experience

1. Operations Supervisor

   BioLife Plasma Services

   Jan 2023 — Present · Attleboro, MA, US

   Reports to the Center Manager and oversee the general management of employees assigned to the production areas-Maintain qualifications and perform all duties of production areas (core and elective) including Medical History,Phlebotomy, and Sample Processing areas-Effectively manages the production areas, motivates, and encourages employees to meet their performance goals & KPI’s, and comply with company quality standards and procedures-Ensures that employees are committed to customer service expectations helping to reach specific CSAT goals-Oversees employee performance and scheduling, leads Inventory control efforts as well as operational efforts-Fosters teamwork, communication, and resolves conflicts while working with donors to resolve concerns-Ensures that all center employees comply with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities-Participates in the employment application pre-screening and interviewing process for center staff.

Education

• University of Rhode Island

  Cannabis Studies

  2021 — 2021

• Year Up

  Business Operations & IT

  2014 — 2015

• Community College of Rhode Island

  Working towards associate