Vritika Godara
Senior CX Solution Lead || Oracle Fusion Service || Agentic AI || Oracle B2C Service Cloud || Oracle Intelligent Advisor || Product Success
- Role
- Cx Service Coe - Lead Solution Specialist at Oracle
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vritika Godara
12+ years of total experience in IT industry Oracle CX Service ConsultantCX Frameworks & Applications Expertise Implementation Experience Oracle Fusion Service Cloud – B2B service Oracle Intelligent Advisor, aka OPAOracle Service Cloud / Oracle Rightnow Oracle Digital Assistant/ODAOracle Social Relationship Management Familiar with Oracle HR help DeskOracle Marketing CloudOracle CX Experience Insights : Usage and optimisation reviewsRequirement gatheringsFunctional and Technical Solution design Integration implementationPreparing and running test plansDeveloping reports and dashboardsOracle App composer based customizations Oracle service cloud connector framework Oracle Service cloud customer portal customizationDemonstrated team player with profound concepts and problem-solving abilitiesGood communication skills, adaptable to new technologies and quick learner
Experience
Cx Service Coe - Lead Solution Specialist
Apr 2024 — Present · Bengaluru, IN
Education
Veer Narmad South Gujarat University, Surat
M.Sc. I.T., Information Technology
2008 — 2013
Skills
- Css
- Java
- Jquery
- I-Phone
- Php
- Ios
- Objective-C
- Software Development
- Mysql
- Javascript
- Html
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