Vrishin Mathews
Manager | AWS Training and Certification Customer Service
- Role
- Customer Service Support Manager at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vrishin Mathews
Currently serving as a Manager for the Training & Certification Support team at Amazon Web Services (AWS), overseeing operations and providing subject matter expertise for the Customer Service program in Bangalore. With extensive experience in workforce management, staff scheduling, capacity planning, and conflict resolution, I ensure seamless operations while adhering to Amazon\'s policies and procedures. Over 8 years of experience in customer service and technical service delivery, with a focus on process improvement, escalations management, and stakeholder collaboration. Passionate about reducing customer effort and enhancing testing experiences, I contribute to a culture of continuous improvement, aligning service delivery with AWS\'s commitment to excellence in cloud training and certification.
Experience
Customer Service Support Manager
Jun 2021 — Present
As a Manager for the Training & Certification Support team, I manage operations and Subject expertise for the CS program in Bangalore.Manage workforce, develop and maintain staff scheduling and capacity planning.· Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.· Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
Education
Alpha College Of Engineering
Bachelor's degree, Electrical, Electronics and Communications Engineering
2011 — 2015
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