Vrindha S Nair
Assistant Manager at BYJU\'S
- Role
- Assistant Manager at Byju\'s
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Vrindha S Nair
As an Assistant Manager at BYJU\'S, I lead a team of Process specialists, and Tutors who work on improving the user experience and customer support for the ed-tech company\'s products and services. I am responsible for overseeing the Escalation Management, Customer success, Retention, Churn Rate and Process training for my team, as well as coordinating with other stakeholders and departments to ensure quality and efficiency.I have a strong background in information technology, having graduated with a Bachelor of Technology in IT.
Experience
Assistant Manager
Mar 2022 — Present · Bengaluru, IN
Education
Vivekanandha Institute of Engineering and Technology for Women
Bachelor of Technology (B.Tech.)
2012 — 2016
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