Vrinda Khushu
Customer Experience Professional
- Role
- Customer Success Lead at DTDC Express Limited
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vrinda Khushu
Creative Professional with over 13+ years of comprehensive experience in Customer…
Experience
Customer Success Lead
Dec 2020 — Present · Bengaluru, IN
Responsible for the happiness of over customers by knowing and understanding their core needs and priorities, spread across various industry segments. My responsibilities in this role are to lead a customer experience initiative, build relationship with customers and collaborate cross-functionally with CTOs, head of operations, sales to drive customer engagement programs. Developed and implemented customer success metrics by building useful customer-insights and planning.
Skills
- Product Development
- Analysis
- Embedded Systems
- Semiconductors
- Market Research
- Manufacturing
- Solid State Lighting
- Negotiation
- Matlab
- Solar Energy
- Customer Satisfaction
- Lighting
- Led Lighting Systems
- Sustainability
- Energy Conservation
- Certification Testing
- Engineering
- Electronics
- Energy Efficiency
- Solidworks
- Design Research
- Team Management
- Start-Ups
- Business Strategy
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