Vraj Patel
MIS & Accounting Student at The University of Delaware
- Role
- Front Desk Attendant at Sonesta International Hotels
- Location
- Newark, DE, US
- LinkedIn followers
- 500 followers
About Vraj Patel
With hands-on experience in hospitality and retail, I have developed strong customer service, communication, and leadership skills. As a Front Desk Clerk at Sonesta International Hotels Corporation and a Shift Leader at Dunkin\' Donuts LLC, I managed guest interactions, handled reservations, and oversaw daily operations, ensuring efficiency and excellent service in fast-paced environments.My experience has strengthened my ability to multitask, think critically, and adapt to dynamic challenges while maintaining a high level of professionalism. I thrive in roles that require organization, problem-solving, and collaboration.Beyond work, I am an active member of Delaware Men’s Volleyball, where teamwork, discipline, and strategy play a crucial role in my personal and professional development.
Experience
Front Desk Attendant
Jun 2023 — Present · Newark, DE, US
Supervised guest services, utilizing CRM software to manage reservations and inquiries for 50+ guests per shift efficiently- Mentored junior staff, fostering a collaborative environment that improved team productivity and service quality- Managed guest feedback and resolutions, maintaining a 95% customer satisfaction rate and a 4.0-star rating on major travel platforms- Created monthly performance reports to analyze guest trends and identify areas for operational improvement
Education
Alfred Lerner College of Business & Economics at University of Delaware
Bachelor's degree, Management Information Systems & Accounting, General
University of Delaware
Bachelor's degree, Management Information Systems, General
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