Vrajesh Dave

Customer Success Manager @Auctane

Toronto, ON, CA

Build and maintain strong relationships with most strategic customers. Learn customer\'s business goals and help them achieve those goals through the use of Auctane products and services. Look for opportunities to make a customer\'s account as efficient as possible, as well as look for potential areas of monetization. Maintaining a strong knowledge of ShipStation and E-Commerce, specifically in regard to carrier choice and understanding what services yield the highest return in company\'s monetization. Meet with customer face to face as often as needed. Being based in the market I serve better enables them to build strong trust and prevent customer and revenue churn.