Vraj Thakkar
Helpdesk technician at Caldwell Group | ISC2 Certified in Cybersecurity
- Role
- Information Technology Specialist at The Caldwell Group, Inc
- Location
- Elgin, IL, US
- LinkedIn followers
- 500 followers
About Vraj Thakkar
Currently engrossed in an Information Technology Internship at Village of Northbrook, I…
Experience
Information Technology Specialist
Nov 2024 — Present · Rockford, IL, US
Identifies, investigates, and resolves users problems with computer software and hardware.• Installs hardware/software on PCs based on departmental requirements.• Fields support calls, chat, email, and/or other communication from users with inquiries regardingsoftware, connectivity, printing, and similar concerns.• Applies knowledge of computer software, hardware, and procedures to solve problems.• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostictools and software and/or following verbal instructions.• Collaborates with other staff to research and resolve problems. Also collaborates with programmers toexplain errors and/or recommend modifications in programs.• Manages inventory levels and tracks IT assets from acquisition to disposal. Performs regularinventory audits.• Assists network specialist in projects.• Demonstrates the Caldwell Company Values• Complies with all safety rules and requirements• Training users and onboarding users.• Firewall management.• Switch management.
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