Rahul Sandeep Sai Vattikuti
IBM Cloud Security Engineer | Ex-Palo Alto TAC | PCNSE | Threat Prevention & Cloud Network Security Specialist | Zero-Trust | Firewall & VPN Expert
- Role
- Acs Security Engineer at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul Sandeep Sai Vattikuti
As a Cloud & Network Security Engineer with nearly 5 years of end-to-end experience…
Experience
Acs Security Engineer
Jun 2024 — Present · Bengaluru, IN
As a Security Engineer with IBM\'s Advanced Customer Support team, I specialize in delivering customized IT support solutions that enhance user experience within the IBM Cloud environment. My responsibilities include diagnosing and resolving complex issues related to cloud-based security products, leveraging extensive expertise in operating systems (Windows, Linux, VMware), networking (TCP/IP, UDP, OSPF, RIP, DNS, DHCP, VLAN Tagging/Trunking, BGP, MPLS), firewalls, SSL certificates, VPN technologies, and more.Key Responsibilities- Expertise in ensuring the security of client applications in IBM Cloud using security appliances like Juniper vSRX, Ciena/AT & T Vyatta, Fortigate by Fortinet, and IBM VRAs- Assist customers with configuring and verifying IPSec VPN, GRE Tunnels, Web Filtering, SSL VPN for remote users, Security Groups, IBM Cloud CIS SSL/TLS Certificates- Resolve IBM Cloud Identity Access Management (IAM) issues, including 2FA/MFA authentication, to enhance security posture and user access management- Collaborate closely with end users to troubleshoot and resolve cloud security issues promptly- Utilize strong analytical skills and deep technical knowledge to handle multi-system challenges effectively- Communicate technical solutions clearly via phone, chat, and case management, ensuring customer satisfaction- Document and track cases from inception to resolution, meeting and exceeding customer expectations- Collaborate with internal teams and management to address critical technical issues and drive solutions- Proficiency in troubleshooting complex issues using problem determination and best practices- Additional skills in Linux troubleshooting across distributions like CentOS, RedHat, Ubuntu, and Debian.
Education
Gurukula Kangri Vishwavidyalaya
Bachelor of Technology - BTech
2016 — 2020
Sri Chaitanya College of Education
Board Of Intermediate Education
2014 — 2016
Sri Chaitanya Techno School
Board Of Secondary Education
2013 — 2014
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