Valerio Pianella
Head of Customer Project Manager - Enterprise Southern Europe Worldline @Worldline
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WORK HISTORY
Head of Customer Project Manager - Enterprise Southern Europe Worldline @Worldline
Milan, IT
ABOUT VALERIO PIANELLA
Experienced leader with 10+ years guiding teams and complex programs in payments, banking, and fintech. Currently Head of Customer Project Management for Southern Europe at Worldline, where I oversee enterprise program delivery across multi-vendor environments, managing international teams of project managers. My background spans the full spectrum: from startup co-founder (3 e-commerce ventures) to large multinational corporations, with strong focus on- Program & Portfolio Management for banking clients - End-to-end Service Delivery with SLA/KPI governance - Cross-functional team leadership and C-level stakeholder management - Incident & Change Management ensuring operational stability - Process standardization and continuous improvement Certifications: PMP®, Lean Six Sigma Black Belt Beyond corporate work, I serve as Professional Development Director (volunteer) at PMI Northern Italy Chapter, author the newsletter \"PM Tales: Stories of PM,\" and wrote the book \"Once Upon a Milestone,\" exploring the connection between project management and storytelling. Open to discussing opportunities in digital, IT, e-commerce, and fintech, with preference for Bologna, Milan, or fully remote roles.
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