Phani K.
ServiceNow Administrator
- Role
- Servicenow Administrator at CVS Health
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
Servicenow Administrator
Nov 2021 — Present · Woonsocket, RI, US
Administer and configure ServiceNow platform, including Incident, Problem, Change, Service Catalog, and Asset Management modules, enhancing operational efficiency by 35%. • Lead end-to-end implementation of ServiceNow ITSM, ITOM, and ITBM modules, customizing workflows, forms, and business rules to align with client requirements. • Develop and maintain ServiceNow integrations with third-party tools using REST/SOAP APIs, improving system interoperability by 40%. • Create and manage ServiceNow reports, dashboards, and performance analytics to provide actionable insights for stakeholders. • Conduct platform upgrades, patch management, and cloning activities, ensuring zero downtime and compliance with best practices. • Provide training and support to end-users and junior administrators, increasing platform adoption by 50%.
Education
KL University
Master of Business Administration - MBA
2009 — 2011
Aurora Degree College
Bachelor's degree
2005 — 2008
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