Volpe
Vice President - Business Analyst Manager - Business Support/Consumer Operations at Fifth Third Bank
- Role
- Business Analyst Manager - Vice President at Fifth Third Bank
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Volpe
Results-oriented leader with 30+ years of financial industry experience across Consumer Lending, Collections, and Enterprise Operations.Currently serving as a strategic liaison across Operations, Business Controls, Legal, Compliance, IT, and all lines of business to drive large-scale initiatives for the Bancorp, Line of Business, and Central Operations. Specialized in risk coordination and regulatory alignment, with a focus on root cause analysis, gap assessments, and process automation to mitigate risk and ensure timely issue resolution.Demonstrated success in people leadership, risk and process management, and business continuity planning—including disaster relief solutions, loss mitigation, and hardship assistance across multiple consumer products. A motivational strategist known for optimizing operational efficiency through business process redesign and change management, while fostering regulatory compliance and employee engagement.
Experience
Business Analyst Manager - Vice President
Jan 2022 — Present · Grand Rapids, MI, US
Strategic Leader and Liaison Across Enterprise FunctionsExperienced in bridging Operations, Business Controls, Legal, Compliance, IT, and all lines of business to drive enterprise-wide initiatives. Proven track record of leading high-impact programs with a focus on risk coordination and regulatory alignment. Adept at root cause analysis, gap identification, and process optimization through automation. Committed to mitigating risk and ensuring timely issue resolution to support organizational compliance and operational excellence.
Education
Davenport University
Bachelor of Business Administration (B.B.A.)
Skills
- Credit
- Financial Analysis
- Policy Development
- Underwriting
- Retail Banking
- Loss Mitigation
- Organizational Leadership
- Customer Retention
- Customer Service
- Negotiation
- Management
- Team Building
- Credit Analysis
- Vendor Management
- Marketing
- Community Outreach
- Banking
- Risk Management
- Leadership
- Portfolio Management
- Loans
- Employee Engagement
- Consumer Lending
- Call Centers
- Process Improvement
- Risk Assessment
- Loan Origination
- Quality Improvement
- Credit Risk
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