Volkan Haslak

About Volkan Haslak

With over 10 years of experience as a UX/Product Designer, I am passionate about creating…

Experience

1. Board Member

   Forwardme

   May 2021 — Present · NY, US

   Spearheaded the design of engaging and functional interfaces for Forwardme.com\'s website and mobile app. Implemented best design practices and leveraged the latest trends, resulting in a 20% increase in user interaction over six months. • Led the design of interactive systems, delivering a top-tier user experience. Achieved a 30% reduction in user-reported issues within the first quarter. • Developed interactive prototypes for the website and mobile responsive view using Figma and Miro. This approach facilitated stakeholder previews and hands-on experience, effectively reducing design-related changes during the development phase by 25%. • Directed usability testing and analyzed user feedback, leading to a 15% increase in user satisfaction scores over three months through strategic design improvements. • Provided well-documented designs and assets to the development team, ensuring precise implementation and a 10% reduction in development time. • Managed all design-related tasks and schedules, ensuring timely delivery of high-quality outputs. This approach increased overall project completion speed by 20%.

Skills

• Social Media
• Product Management
• Business Analysis
• Ivr
• Performance Management
• Crm
• Customer Experience
• Sql
• Market Research
• Microsoft Excel
• Account Management
• Content Management
• Commercial Aviation
• Air Freight
• Call Center
• Outsourcing
• Management
• Project Planning
• Transportation
• Iata
• Warehousing
• Team Management
• Telecommunications
• Analysis
• Call Centers
• Business Development
• Digital Marketing
• Shipping
• Microsoft Office
• Freight Forwarding
• Customer Service
• Mysql
• Project Management
• Logistics
• Customer Satisfaction
• International Shipping
• New Business Development
• Javascript
• Html
• E-Commerce