Volha Mnatsakanyan

About Volha Mnatsakanyan

Highly driven and motivated HR Executive with a master’s degree and over 15 years of experience. Skilled in aligning talent initiatives with business strategies, applying best HR practices, and serving as a trusted advisor to business segments. Proven track record in performance and talent management, employee engagement, and organizational optimization.

Experience

1. Executive Director, People & Culture

   TTEC

   Apr 2025 — Present

   Operate as a trusted advisor to corporate functions (IT, Finance, People & Culture (P&C), and Legal) worldwide, providing guidance on all P&C matters, including employee relations, talent management, performance management, and compensation.• Council the executive team to ensure P&C helps achieve organizational goals while working with senior management on P&C strategy.• Provide leadership, coaching, and development to a team of P&C professionals in the US and India to ensure the effective delivery of P&C services across the organization.• Develop and maintain effective relationships with key stakeholders, including employees, managers, and external partners.• Identify and analyze P&C metrics to measure the effectiveness of P&C programs and make recommendations for improvements.• Drive talent management initiatives, including talent assessment, succession planning, and leadership development.• Lead and participate in P&C projects, ensuring successful delivery within timelines and budget.• Ensure compliance with all P&C policies, procedures, and regulations.

Education

• Belarusian Institute of Law

  Bachelor of Science, Law

• University of Denver

  Master, Strategic Human Resource Management and Development

Skills

• Call Centers
• Business Process Outsourcing (Bpo)
• Training
• Hris
• Ms Office 2007 (Excel, Word, Power Point, Outlook)
• Outlook
• Contact Centers
• Strategy
• New Hires Orientation
• Human Resources Information Systems (Hris)
• Management
• Bpo
• Employee Recognition
• Payroll Verification
• Employee Benefits
• Compensation Evaluations and Recommendations
• Human Resources
• Employee Engagement
• Recruiting
• Fmla
• Employee Relations
• Performance Management
• Coaching
• I-9 Employment Verification
• Tuition Reimbursement Processing
• New Hires
• New Manager Training
• Oracle Discoverer
• Taleo
• Interviewing
• Talent Acquisition
• Process Improvement
• Oracle Data Entry
• Onboarding
• Microsoft Excel
• Employment Law
• Workforce Planning
• Talent Management
• Business Process Improvement
• Deferred Compensation