Oleg Nikolaev
Support Engineering Lead @Impossible Cloud
Signup · Get unlimited contacts
WORK HISTORY
Support Engineering Lead @Impossible Cloud
Hamburg, DE
Built a fully-automated support process with Hubspot inlcuding tickets lifecycle, SLA, customer satisfaction surveys, reporting.Got the product offitially certified and supported by one of the biggest backup software vendors.Built processes and automated integrations with systems like PagerDuty, Grafana Cloud, ClickUp, Hubspot, Slack, Zapier to maintain SLA with customers.Build documentation and knowledge base sytems for customers-
EDUCATION
The Russian State Medical University
Pediatrics
ABOUT OLEG NIKOLAEV
I have a strong expertise in complex IaaS products based on micro-services architecture, which covers modern enterprise business and technical needs. Over 18 years in IT including technical support, system administration and team leadership positions. Skilled in high-quality customer service. Very high level of empathy. Strong set of soft skills (emotional intelligence, proactivity, communication, task delegation, stress management, flexibility, deescalation). Mentor and trainer with expertise in communicating across organizational levels and with cross-functional teams to drive shared vision and foster culture of excellence. Helped to train and develop colleagues located among different countries (USA, Bulgary, Brazil, Russia). Built and maintained strong relationships with customers and partners in many countries around the world. Windows and Linux applications troubleshooter in complex and large environments (thousands of network devices). Have a good understanding of business goals. Continuously participating in internal process imporvements.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.