Vikas Matrupally

About Vikas Matrupally

Vikas is an experienced professional with ~7 years into Program Operations prioritizing Process and Operational excellence of Last Mile business processes and 2 years erstwhile experience in Software Testing. Focuses on real-time challenges faced in execution of businesses and streamline the processes, that would lead to a better deliverable as well as customer experience Identifies opportunities across upstream and downstream workflows for process/program improvements and mend it through analytical and data driven mechanisms Works cross-functionally with various Product and Support teams to understand requirements, implement programs and devise strategies directing towards the business goals Owns and Delivers on operational efficiencies - Service level adherence, Quality management, Stakeholder/Partners experience and Resource utilization Drives a team of 95+ managing team leads and senior associates. An effective People Manager driving employee experience, performance management, initiatives for employee engagement. Acts as a mentor for senior associates and team leads Excellent business communication and relationship building skills, leading to a better stakeholder management Believes in smart work, innovative and results-driven attitude

Experience

1. Manager-ii, Operations

   Amazon

   Oct 2022 — Present · Hyderabad, IN

   Devise operational goals and align with business goals for the function focusing on end-customer impact, productivity, accuracy, and speed to market.· Establish measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manage metric performance· Sets appropriate operational and people goals at all levels (team/managers) and hold them accountable; Owns processes, staffing, metrics and business updates for the function.· Manage problems, decisions, and escalations. Leading a team of 6 front-line managers and a team of 80+· Proactively identify tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.· Work with inter-functional teams to streamline processes. · Identify and drives process excellence along with Program and Tech teams· Contributes to data quality improvement projects by proposing enhancements to tools and working on continuous improvement of process that address key team pain-points to set them up for success.· Sets vision and manages teams. Set clear goals for team performance management. · Strong communication (verbal/written) and collaboration skills · A strong hands-on, results driven mentality · Experience in driving KPIs for the team and setting benchmarks · Perform ad hoc reporting, data-procurement, data-analysis and impact gauging as needed · Proficiency with Excel and strong analytical acumen

Education

• Jawaharlal Nehru Technological University

  Bachelor’s Degree, Electronics and Communications Engineering

  2009 — 2013

• Maharishi Vidya Mandir

  High School, CBSE

  2006 — 2007

• Narayana Junior College

  Intermediate, Math Physics Chemisty

  2007 — 2009