Venugopal Mangipudi
Driving Digital Transformation & Innovation | ServiceNow COE Lead | Automation & BPM Expert | Building High-Performing Teams
- Role
- Coe Lead - Director - Servicenow Platform Delivery & Operations at Novartis
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Venugopal Mangipudi
Forward-thinking technology executive with 20+ years of leading digital transformation and automation across global organizations. As ServiceNow COE Lead at Novartis, I drive platform strategy, automation, and AI adoption to modernize service delivery at scale.Known for building high-impact teams, aligning service management with business priorities, and accelerating value across IT, HR, and Finance. Passionate about transforming operations, breaking silos, and delivering outcomes that matter.Connect with me to explore how we can transform challenges into opportunities using cutting-edge automation and workflow optimization!
Experience
Coe Lead - Director - Servicenow Platform Delivery & Operations
Jul 2023 — Present · Hyderabad, IN
Leading the strategic vision, delivery, and governance of Novartis’s global ServiceNow platform across IT, HR, Finance, and other functions.Own the enterprise platform strategy, driving adoption of ServiceNow, GenAI, and AIOps to scale service excellence and automation.Lead a global team of 125+ professionals across platform engineering, architecture, operations, and innovation.Define and execute the ServiceNow roadmap, aligning with organizational strategy, enterprise architecture, and cybersecurity standards.Drive platform maturity and resilience through continuous improvement, performance metrics, and ITIL-aligned best practices.Collaborate with senior business and technology leaders to ensure platform capabilities meet evolving service management needs.
Education
Mays Business School - Texas A&M University
MS, Management Information Systems
2003 — 2004
Texas A&M University
ME, Industrial Engineering
2001 — 2003
Andhra University
BE, Mechanical Engineering
1996 — 2000
Skills
- Bpmn
- Oracle
- Eai
- Oracle Business Process Management
- Java Enterprise Edition
- Enterprise Software
- Integration
- Enterprise Architecture
- Crm
- Business Process Management
- Oracle Soa Suite
- Professional Services
- Aqualogic
- Business Management
- Business Process Design
- Esb
- Solution Architecture
- Weblogic
- Middleware
- Business Process Man
- Web Services
- Restful Webservices
- Soa
- Bpel
- Adf
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