Valérie Cloutier

Global Lead, Voice of Customer & Network @BRP

Design and conduct research projects, including hypotheses development, small-scale pilot, project management, support business case by providing insights from the pilot, project implementation, and change management\\\\n• Revamp legacy programs, both with Voice of Customer (B2C) and Voice of Network (B2B) to better fit current practices and step-up the game in terms of insights generation\\\\n• Deliver high-quality presentations with data-driven recommendations to our different stakeholders\\\\n• Implement a close-the-loop process for our B2B program with regional action plans\\\\n• Master text analytics, NPS, CSAT and CES measurements\\\\n• Develop easy-to-use dashboards for stakeholders on Qualtrics to facilitate the consumption of data\\\\n\\\\nResearch methods included: surveys, focus groups, interviews\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n