Vlad Kovalov
Customer Success Regional Manager @ Hallmarq Veterinary Imaging | Customer Support, Field Service Management
- Role
- Customer Success Regional Manager at Hallmarq Veterinary Imaging
- Location
- Aurora, IL, US
- LinkedIn followers
- 500 followers
About Vlad Kovalov
Senior technology professional with a broad range of technical and business leadership skills proven in driving innovation and effectiveness for the global, multimillion-dollar organization in the medical equipment industry. Expert in building, developing, optimizing, and managing effective technical and sales support teams for technology-driven companies of any size. Specialties: MRI engineer, cryogenic equipment, veterinary imaging, veterinary MRI and CT, technical support leadership, dental equipment, medical equipment, Biomed, product management, business process innovation, project management, Salesforce, SF Service Cloud, Data Science, cloud-based solutions, team training, leadership development, customer experience, e-commerce, SaaS, Shopify Expert, digital marketing.
Experience
Customer Success Regional Manager
Jan 2023 — Present · West Chicago, IL, US
As the Customer Success (CS) Regional Manager, I\'m responsible for leading the Customer Success team based in North America and manage all activities related to customer support and field service.responsibilities- Supervise daily operations for Customer Success team members in North America- Act as the first point of contact for team members and case escalation for case management- Coordinate planned and reactive site visits with stakeholders, and manage schedules and third-party contractors- Identify CS team members\' strengths and weaknesses, and work with leadership to manage resources and improve their skills for Internal Skills Training- Assist with remote and field support, product documentation, and monitor system alerts daily for Product Support- Ensure CS team members have appropriate safety training prior to site visits for Health & Safety- Assist with coordinating system installations and commissioning as requested by the Project Delivery Global Team Lead for Projects Delivery & Installation- Provide product support and assist with projects as needed for Sales Support
Education
Ryazan State Radiotechnical University (former Academy)
bachelor, Electronics
1994 — 1996
Odessa Polytechnic National University
Master, Electronics, IT, Math
Skills
- Client/Server
- Computer Science
- Leadership Development
- Capital Equipment
- Dicom
- Key Account Management
- Product Management
- Cross-Functional Team Leadership
- Product Development
- Selling
- Sales
- Problem-Solving
- Cloud-Based Solutions
- Strategic Planning
- Sales Operations
- Dentistry
- Technical Support
- Research and Development (R&D)
- Electronics
- Team Leadership
- Sales Process
- Management
- Application Implementations
- Product Launch
- Healthcare
- Medical Equipment
- Business Development
- Communications
- Field Service
- Medical Devices
- Team Training
- Product Marketing
- X-Ray
- Digital Imaging
- IT Technical Support
- Account Management
- Radiology
- Stakeholder Engagement
- Medical Imaging
- Hardware Diagnostics
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