Vladimir V.

Senior Site Operations Lead Europe at Bhp @Cushman & Wakefield

London, GB

Site Operation – I’m leading and delivering all site operations at a high level of customer service, ensuring all escalations are effectively managed and all workplace tasks are being managed within agreed timeframes (KPI, SLA). Reporting and resolving any workplace, soft and hard service issues promptly. Liaising with all contractors and Facilities team to ensure the site facilities are being used for the correct purpose, are clean and maintained to the exceptionally high standards. Coordinating site operations to ensure continuity of property services with minimum disruption to the client’s business operations and maintaining optimal employee and guest experience. Finance – Working with the Finance team to create, monitor and deliver annual opex and capex budgets, monthly accruals and quarterly forecasting for the site. I’m delivering service and activities in line with the budget. Monitoring spending against the budget and reporting in accordance with our scope for both scheduled and remedial maintenance works.Health and safety and compliance – Safety is the first focus for the client and the company. I’m responsible for compliance for all staff and vendors, ensuring that the client and the company safety processes and procedures are followed; that the site and all vendors are compliant with H&S obligations and UK regulations while working on site.Contract management – I’m responsible for costing, budgeting, scope review and procurement for soft and hard service suppliers; developing and maintaining an excellent relationship with service providers and suppliers (preferred supplier list), quality control, SLA, KPI, reports and statistics. Holding regular contract status updates and vendor meetings.System implementation – Ensuring client systems are implemented across all departments. Ticket management system (service desk), switchboard, meeting room and visitor management system, BMS, Security system and CCTV, etc.

Hospitality and Industrial Services

Certification

Westminster Kingsway College

Advanced Apprenticeship

Janacek’s Academy of Music Arts

Master of Arts (MA)

RRC International

Certificate