Vladimir Kuperman
Sr. Manager Solution Architect
- Role
- Sr Manager Solution Architect at NiCE
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Vladimir Kuperman
Professional Summary Results-driven technology leader with 22+ years of hands-on…
Experience
Sr Manager Solution Architect
Jul 2018 — Present · Atlanta, GA, US
Lead global Solution Architecture team delivering complex enterprise integrations and automation for Fortune 500 clients across finance, insurance, travel, and technology sectorsHighlights & Impact-Provide strategic leadership to a multinational team of Solution Architects, fostering innovation, accountability, and customer excellence across large-scale voice analytics and CX integration programs-Champion the integration of AI-driven capabilities and LLM-based solutions into enterprise analytics workflows — empowering predictive insights, intelligent automation, and conversational understanding across customer interactions-Partner with R&D, Product Management, and Data Services to evolve product architectures, enhancing certification standards and deployment efficiency-Spearheaded modernization of ASR migration and Recorder-to-S3 frameworks, reducing implementation timelines by up to 40% and improving scalability for global customers-Strengthened alignment between field engineering, product, and data science teams to enable AI-assisted monitoring, root-cause analysis, and integration health tracking-Drove adoption of automation and standardized delivery frameworks, elevating documentation quality and ensuring global consistency across projects-Served as a trusted advisor to strategic enterprise accounts, guiding transformation strategies through innovation, analytics, and AI-driven integration.
Education
Tel Aviv University
Degree
1996 — 1998
Uzbekistan Technical College for Instrumentation and Control
Installation and commissioning of control and automation systems
1987 — 1990
Skills
- Quality Assurance
- Open Source Software
- Telecommunications
- Test Cases
- Waterfall
- Sdlc
- Customer Facing
- Microservices
- Billing Systems
- Risk Management
- Business Requirements
- Splunk
- Shell Scripting
- Unix
- Customer Management
- Test Management
- System Testing
- Test Automation
- Software Project Management
- Devops
- Agile Methodologies
- Testing
- Test Planning
- Software Quality Assurance
- Software Development Life Cycle (Sdlc)
- Oss
- User Acceptance Testing
- Oracle
- Requirements Analysis
- Unix Shell Scripting
- Nagios
- Telecommunications Billing
- Hp Quality Center
- Pl/Sql
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