Vlad Dobin
Installation And Technical Support Specialist at DSS, Inc.
- Role
- Installation and Technical Support Specialist at DSS, Inc.
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Vlad Dobin
Over 15+ years in the IT industry. Background ranges from network administrations, systems administration, engineering, and escalations support in environments ranging from professional to large scale complex enterprise environments. Excellent verbal and written communication skills, ability to interface with technical and nontechnical end-users, administration/engineers and management. Specialties: Network, IT Support, Software, Hardware, Installation, Configuration, Maintenance and more
Experience
Installation and Technical Support Specialist
Nov 2014 — Present · Tampa/St. Petersburg, FL, US
Installation of Cache database.Manage client caseload ensuring that clients receive assistance, notifications, and follow-up in a timely manner and in accordance with departmental standards and policies.Keep clients informed of issues, problems, and resolutions that may have an impact on their use of our products.Alert Technical Support Team Lead of potential bugs found in DSS\\Partner software products.Validate, audit, and resolve problems related to DSS\\Partner product configuration issues.Maintain intimate knowledge of DSS\\Partner software products assigned to Applicant.Installation of vxVistA and back end DBMS products in-house as well as at various customer sites.Documentation of Installations and known issues.Upkeep of Supportworks, ticket tracking system. Perform other duties assigned by the Director to ensure success of the team, department and organization.
Education
PSI Institute
AA in Electronics, Electronics
1978 — 1980
Queensborough Community College of The City University of New York (CUNY)
Associate's degree, Industrial Electronics Technology/Technician
1980 — 1984
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