Vanessa Kobek Graham
Leader I Optimizer I Analyzer I Human equivalent of a Swiss Army Knife
- Role
- Director of Professional Services at Exterro
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Vanessa Kobek Graham
I lead Professional Services and Implementation teams through growth, change, and complexity - turning fragmented processes into unified delivery engines that scale.With over a decade in SaaS and enterprise service delivery, I specialize in building high-performing teams, standardizing operations post-acquisition, and aligning cross-functional execution with business goals. I’ve launched revenue-generating services, redesigned onboarding to cut ramp time in half, and built performance visibility across orgs through metrics, tooling, and documentation-first cultures.My strength lies in bridging strategy and execution - whether it’s partnering with Sales and Product to streamline go-lives, mentoring future leaders, or creating scalable systems that improve customer outcomes and internal efficiency.
Experience
Director of Professional Services
Jul 2023 — Present · Portland, OR, US
Leading the strategy and execution of SaaS implementation delivery for Exterro’s enterprise legal clients, with a focus on scaling teams, standardizing operations, and improving time-to-value across complex post-acquisition environments- Unified two post-acquisition delivery teams under a single model, aligning KPIs and workflows to reduce delivery variation and shorten customer onboarding timelines- Built a scalable onboarding and leadership program that cut new hire ramp time by 60%- Introduced performance metrics and cross-functional dashboards to track project scope, timelines, and utilization - improving delivery speed and reducing resource strain- Launched a monetized implementation add-on, expanding service offerings and generating net-new revenue- Fostered a culture of experimentation, customer empathy, and documentation-first practices to drive continuous improvement and repeatable delivery.
Education
Indiana University Indianapolis
Bachelor of Fine Arts (B.F.A.), Photography
2005 — 2009
Skills
- Team Building
- Program Development
- Management
- Customer Service
- Microsoft Office
- Sales
- Data Analysis
- Microsoft Excel
- Call Centers
- Account Management
- Project Management
- Leadership
- Marketing
- Microsoft Sql Server
- Training
- Program Management
- Social Media
- Salesforce.com
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