Vipul Lalka
Vice President, Head of Digital Servicing, Canadian Personal Banking @TD
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WORK HISTORY
Vice President, Head of Digital Servicing, Canadian Personal Banking @TD
Toronto, ON, CA
I lead the Digital Servicing Strategy & Execution for the Canadian Personal Bank, accountable for the full roadmap and delivery of a seamless omnichannel experience across digital, branch, and call centre channels.
EDUCATION
Ivey Business School at Western University
MBA, Business
Utah State University
Master of Science (M.S.), Electrical Engineering
Vivekanand Education Society's Institute Of Technology
Bachelor’s Degree, Electronics & Telecommunication
SKILLS
ABOUT VIPUL LALKA
I am a senior business and technology executive with a proven track record of leading digital and AI-driven transformation across Financial Services, Telecommunications, and Retail. My expertise spans digital strategy, artificial intelligence, product management, payments modernization, and customer experience—with a focus on building high-performing teams and delivering measurable enterprise value.I bring a unique blend of business strategy, technology depth, and consulting experience that allows me to drive end-to-end transformation—from vision to execution. I am known as a thought leader in AI and digital innovation, with published work and frequent industry speaking engagements on the future of customer experience, digital banking, and emerging technologies. Current Role – Lead the Digital Servicing Strategy & Execution for the Canadian Personal Bank, accountable for the full roadmap and delivery of a seamless omnichannel experience across digital, branch, and call centre channels. AI & Digital Strategy Leadership – Defined and executed the AI and digital strategies for the Canadian Personal Bank, embedding AI into customer experiences and operations. Spearheaded TD’s enterprise-wide digital strategy, creating a consolidated vision, aligning business-unit roadmaps, and benchmarking maturity across the bank. Past Leadership Highlights • Enterprise Payments: Directed Canadian Enterprise Payments innovation and execution, including Payments Modernization (Real-Time Rail) and TD Global Transfers (International Remittances). • Mobile Platforms: As AVP, Head of North American Mobile Platforms, owned strategy and roadmap for TD’s mobile ecosystem—smartphone, tablet, wearables, and emerging platforms (connected cars, IoT, smart devices). • Consulting & Strategy: At Monitor Deloitte, advised top-tier clients on AI-enabled business transformation, market entry, operating models, and enterprise cost reduction.My early career in technology at Avaya provided a strong foundation in software engineering and technology management, which I continue to leverage as I bridge business vision with technical execution.Specialties: Digital Transformation | Artificial Intelligence (AI)| Customer Experience | Payments | Emerging Technologies | Strategy & Execution | Business Transformation | Omnichannel | Product Leadership
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