Vikas Kumar
Group Leader Senior Business Analyst Product Owner Vodafone Account (Bss & Digital) @Amdocs
Signup · Get unlimited contacts
WORK HISTORY
Group Leader Senior Business Analyst Product Owner Vodafone Account (Bss & Digital) @Amdocs
Düsseldorf, DE
Led and designed BSS and digital transformation programs for Vodafone D2.Owned evaluation and feasibility for new products and offers, translating commercial ideas into scalable BSS, charging, and digital journeys with clear business cases.Drove modernization of customer‑facing applications and self‑service journeys, reducing call‑center contacts and increasing digital adoption across web and app.Built and led cross‑functional agile teams (product, architecture, development, QA, operations), improving release frequency and delivery predictability.Acted as key counterpart to business and IT leaders at the client, aligning strategy, scope, and delivery and resolving cross‑organizational blockers.
EDUCATION
China Europe International Business School (CEIBS)
Executive Program in Management as a part of MBA at WHU
WHU – Otto Beisheim School of Management
MBA, Marketing and Strategy, General Management
Indian Institute of Management Bangalore
Executive Management program as a part of MBA at WHU
Dr. B. R. Ambedkar National Institute of Technology (NIT), Jalandhar
Bachelors in Technology, Computer Science & Engineering
Columbia Business School
Executive Program in Leadership as a part of MBA at WHU
SKILLS
ABOUT VIKAS KUMAR
Technical product and transformation leader with 25+ years in Telco BSS, digital channels, and large‑scale enterprise platforms for Tier‑1 operators. Partnered with business and technology to turn complex requirements into scalable products that improve customer experience and unlock measurable business value.Core strengths: Product strategy and road mapping, Telco BSS and billing, digital transformation, agile portfolio leadership, stakeholder management across business and IT, and Gen AI & data‑driven decision‑making.Led end‑to‑end delivery of major BSS and digital transformation programs.Drove modernization of customer‑facing applications and journeys, reducing call‑center contacts and increasing digital self‑service adoption.Built and coached cross‑functional teams (product, engineering, QA, operations) to work in agile delivery models, increasing release frequency and quality.Deepened my expertise through “Generative AI & Agentic AI for Leaders” and “Data Strategy” programs, and currently actively applying these capabilities to product discovery, roadmap prioritization, and operational efficiency in telco environments. Especially interested in using Gen AI to re‑imagine customer journeys, automate internal workflows, and augment product teams.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.