Kishore V
Customer Experience Representative | Google Certified UX Designer | US Healthcare | Ambetter Healthcare | #CustomerExperience#SubjectMatterExpert#USHealthinsurance#Ambetter #Centene
- Role
- Customer Support Representative at Alorica
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kishore V
Passionate about #UX design, I\'m excited to bring my skills to the field. I believe in user-centered design that drives growth and satisfaction. With strong problem-solving skills, I create engaging interfaces. Looking forward to joining a dynamic team and making an impact!#designthinking #userexperience #productdesign\"
Experience
Customer Support Representative
Mar 2025 — Present · Bengaluru, IN
Subject Matter Expert (SME) specializing in US Healthcare and the ACA Marketplace. Currently at Alorica supporting Centene’s Ambetter health plans. I excel at resolving complex member escalations, providing real-time floor support, and mentoring agents to improve First Call Resolution (FCR) while ensuring strict QA and HIPAA compliance.US Health InsuranceBenefits AdministrationHealthcare OperationsProcess OptimizationCross-functional Team LeadershipCustomer Experience (CX) StrategyMentoring & TrainingAnalytical Problem Solving
Education
Indian Virtual University For Peace and Education
Master of Business Administration - MBA, Business Administration and Management, General
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