Vinushna Kannapuram
Senior Business System Analyst @JPMorganChase
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WORK HISTORY
Senior Business System Analyst @JPMorganChase
New York, NY, US
Supported modernization of Home Lending and Retail Banking platforms, covering mortgage onboarding, underwriting, closing, and servicing workflows- Partnered with 15+ stakeholders across Underwriting, Operations, Risk, Compliance, Fraud, and Technology to gather and document business and functional requirements- Ensured borrower onboarding and credit workflows aligned with KYC, AML, HMDA, ECOA, CFPB, and internal risk policies- Mapped end-to-end mortgage lifecycle processes, reducing requirement gaps and rework by 25–30%- Translated underwriting rules and credit policies into 100+ user stories and acceptance criteria for engineering teams- Collaborated with technology teams to support API integrations across 6–8 systems, including Salesforce, core banking, credit bureaus, and document platforms- Managed and prioritized large Agile backlogs (100+ user stories) across multiple releases using JIRA- Coordinated UAT planning and execution across 4–6 releases, managing 150+ test cases and leading defect triage- Built and maintained Requirements Traceability Matrices (RTM) to ensure full regulatory and functional coverage- Designed Power BI and Tableau dashboards tracking 8–12 mortgage KPIs, including cycle time, approval rates, fallout, and defect trends- Supported data migration and reconciliation efforts with zero impact to active loans- Facilitated Agile ceremonies including sprint planning, backlog grooming, reviews, and stakeholder demos for teams of 10–15 members- Provided post-production support, performing root-cause analysis and coordinating fixes within SLA- Drove process automation initiatives, reducing manual underwriting touchpoints by 20–30% and improving borrower experience- Supported audit readiness and regulatory reviews, contributing to successful internal and external audits with no high-severity findings.
EDUCATION
Osmania University
Bachelor of Commerce - BCom
Pace University
Master of Science - MS, Management Information Systems
ABOUT VINUSHNA KANNAPURAM
Senior Business Systems Analyst & Product Owner with 6+ years of experience across banking, healthcare, and IT. Experienced in mortgage and retail banking workflows, regulatory initiatives, data analytics, and Agile delivery. Strong at bridging business and technology teams to deliver compliant, scalable, and value-driven solutions.
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