Victoria J.

Senior Customer Advocacy Manager @Zoho

Austin, TX, US

Manages team’s project management software, leading weekly stand-ups, and adapting to constantly shifting deadlines and expectations.Works closely with the product teams, including those for our waterfall and agile project management applications. Provides detailed feedback on design and usability of products.Builds relationships with customers. Contact is initially made through events or account managers. Then interviews and assists customers in closing any gaps in their deployment, often by reporting issues to the product teams so they can be addressed at a systemic level.Travels to meet customers and shoot case study videos. Edits the videos to focus on the customer’s story while including enough technical detail that it serves as a useful tool for those evaluating Zoho.Writes and edits customer facing content. This includes technical content, such as user guides, as well as story based content, such as customer case studies. Writes and edits content for the Zoho One website.Creates new avenues to share customer stories in ways that both highlight the use of the product and help educate new and prospective users.Writes, records, animates, and edits videos for the Zoho One page, presenting complex concepts in a straightforward way.Creates content for analysts, media, and customers and delivered content relevant to each group.Consistently meets goals and was rated “game changer” twice in company reviews, the highest rating available.

University of California, Santa Cruz

Bachelor's Degree, Literature