Vivek Singh
Sr Technical Leader @ Cisco | Gen AI Enthusiast & Practitioner | CCIE Collab
- Role
- Sr Technical Leader at Cisco
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Vivek Singh
My role encompasses more than just assisting our CX Service Technical Consulting Engineers with their cases and escalations. Here’s a glimpse into what I do:Currently I am more focus on Gen AI implementation and its impact on Workforce and innovationTechnical Expertise- Resolving complex cases with precision- Innovating to enhance customer experience through improved processes, people, and products- Building automation tools and providing training and guidance to streamline our systems.Leadership- Mentoring engineers beyond their immediate tasks, fostering their growth and development- Staying ahead of industry changes and preparing our organization for the future- Advocating for what is right, even when it\'s not the easiest path.My passion lies in driving excellence, fostering innovation, and leading with integrity. Let’s connect and explore how we can shape the future together.
Experience
Sr Technical Leader
Jan 2024 — Present · Pune, IN
Education
Northern India Engineering College
B-tech, Computer Science & Engineering
2005 — 2009
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