Vivien Richard
Senior Resolution Coordinator - Walmart | Ex - Skill Lync | Ex - Airtel | MBA Graduate
- Role
- Senior Resolution Coordinator at Walmart Global Tech India
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vivien Richard
Hello! I\'m Vivien Richard, MBA graduate with a passion for delivering exceptional…
Experience
Senior Resolution Coordinator
Oct 2023 — Present · Chennai, IN
Handling Customer Account Review via email, chat, inbound and outbound calls with a customer centric approach.• Analysing Customer Accounts for Fraud Trends using Various internal tools.• Providing Approval for Refunds in regards to Customer queries for online orders, store grocery orders of Walmart.• Investigation of different customer accounts and closing accounts which is in violation of Walmart terms and conditions.• Resolve account-specific issues in regards to online orders of customers in USA.• Ensuring Customer Satisfaction for the solution provided.• Providing guidance to customers for online orders and grocery orders.• Reporting all customer accounts which involves fraud-related trends to the Concern team for Review and Closure.
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