Vivienne H.
Supply Chain Operations Specialist (B2b & Dtc) @Estrid
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WORK HISTORY
Supply Chain Operations Specialist (B2b & Dtc) @Estrid
Owning end-to-end operational execution across B2B and DTC, acting as main point of contact for internal and external stakeholders- Handling daily issue resolution, including customer and retailer claims, order errors, transport issues and warehouse discrepancies- Leading the operational side of product and retailer launches, delivering zero-cancellation DTC relaunches and smooth B2B go-lives- Proactively monitoring and managing stock and re-allocations to minimise out-of-stocks and customer impact- Initiating and leading process improvements, EDI integrations and automation projects to reduce manual workload, errors and operational risk, both internally and with 3PLs and transport teams- Owning Amazon FBA and Internal Shopify operations, including product setup, stock management, inbounds and operational data accuracy- Operationally enabling new retailers across systems, warehouses and transport flows- Onboarding and supporting external partners and teammates, sense-checking work, unblocking issues and keeping daily operations moving.
EDUCATION
University of Gävle
Master of Business Administration (MBA), Sustainable International Business
Wiks folkhögskola
Konst (Art)
IU International University of Applied Sciences
Bachelor's degree, International Management
ABOUT VIVIENNE H.
Supply Chain Operations Specialist
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