Vivian Lei
Senior Host Success Manager @Trovatrip
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WORK HISTORY
Senior Host Success Manager @Trovatrip
Portland, OR, US
Prospect online and across social media platforms to find potential customers• Develop and execute strategies for acquiring new Hosts• Sell to new customers by phone or video conference• Establish and nurture Host relationships throughout the funnel• Grow a pipeline of new and renewal business• Ensure successful trip launches in partnership with the Trip Management team• Equip Hosts with tools for effectively marketing and selling trips• Provide ongoing optimization and reporting to drive trip confirmations• Ensure high Host retention and renewal• Work closely with the Business Development team to drive new Host acquisition• Achieve and exceed quarterly quota in trip confirmations and renewal business• Communicate Host feedback with the Product team
EDUCATION
UC Santa Barbara
Communication Major | Asian American Minor | Technology Management Program Certificate (TMP)
SKILLS
ABOUT VIVIAN LEI
As a passionate and experienced professional, I thrive at the intersection of creative strategy, meticulous planning, and client engagement. With a robust background as an Itinerary Trip Designer, Account Manager in Event-Based Marketing, and Creative Project Manager, I bring a unique blend of skills and experiences that enable me to deliver exceptional results across various projects.In my role as an Itinerary Trip Designer, I\'ve crafted memorable travel experiences by tailoring unique and personalized journeys that meet the diverse needs and preferences of my clients. My attention to detail and ability to anticipate challenges ensure seamless and enjoyable trips for every traveler.As an Account Manager in Event-Based Marketing, I have successfully managed client relationships and coordinated large-scale events and marketing campaigns. My strategic thinking and communication skills have helped clients achieve their brand objectives while fostering long-term partnerships.In the realm of Creative Project Management, I excel at bringing innovative ideas to life. From concept development to execution, I have led cross-functional teams to deliver impactful projects on time and within budget. My ability to manage multiple projects simultaneously and my keen eye for creative detail have consistently resulted in successful outcomes.I am passionate about creating experiences that resonate and leave a lasting impact. Whether designing an unforgettable itinerary, managing an event, or overseeing a creative project, I am driven by a commitment to excellence and a desire to exceed expectations.
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