Viviane Chayer
IT Manager Telephony Contact Center Services @Intact
Montreal, QC, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2021 — Present
IT Manager Telephony Contact Center Services @Intact
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Montréal, CA
Manage the IT Telephony and Contact Services team, that is composed of senior telephony specialists that deliver value to our contact centers on a continuous basis, by introducing new products and features, and by operating Intact\'s Canadian contact center environment.
EDUCATION
2009 — 2010
Concordia University
Graduate Certificate
2011 — 2012
École des sciences de la gestion (ESG UQAM)
MBA
SKILLS
Business AnalysisPmoIntegrationIT StrategyProcess ImprovementBusiness StrategyFinancial AnalysisTelecommunicationsForecastingContact CentersProject ManagementBusiness PlanningCustomer Relationship Management (Crm)LeadershipContact CentreBusiness ProcessCoachingAnalysisProfessional ServicesContact Center StrategyGovernanceCrmBusiness IntelligenceBenchmarkingBusiness TransformationPerformance ManagementRisk ManagementVendor ManagementIT ManagementProject CoordinationTeam LeadershipVoice BiometricsStrategyManagement ConsultingEnterprise SoftwareOutsourcingBusiness DevelopmentBankingStrategic PlanningProject Planning
ABOUT VIVIANE CHAYER
Strategic leader with a crosswise and omnichannel view of customer relations Puts…
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