Viviane McDermott

WORK HISTORY

EDUCATION

SKILLS

ABOUT VIVIANE MCDERMOTT

Bilingual Sales Professional with extensive experience in Business Development, Account management, Customer Relationship Management, Leadership and coaching. I hold a BSc in Business Administration, a Postgraduate Diploma in Creativity, Innovation, and Leadership, and an MBA. I am dedicated to achieving excellence, driving results, and fostering strong customer relationships. At Microsoft, my focus is on driving customer success. With a background in sales management and business analysis, I have been instrumental in defining technology outcomes that align with strategic customer objectives. My journey has led me to manage a diverse portfolio of customers across EMEA, preventing churn and maximizing consumption. By analysing customer usage and needs, I provide targeted guidance and recommendations to enhance business and IT operations. My experiences at Microsoft have honed my skills in account management and business development, ensuring that every partnership is steered towards mutual success. Achievements: • Exceeded targets by over 200% month over month. • Mentored on the Upskilling Program for the global team. • Created a Cloud Security Strategy for Azure, presented it to the global team, contributing to a 10% increase in service usage in EMEA. • Earned 3+ Microsoft certifications, demonstrating a commitment to continuous learning. • Assisted in training and coaching colleagues in need of mentoring. • Exceeded fiscal year targets for revenue and sales pipeline, achieving over 300% above sales targets for the managed markets. • Awarded Best Employee of the Quarter by The WE Team for exemplary performance and teamwork. • Successfully completed a Postgraduate Professional Diploma in Creativity, Innovation, and Leadership with University College Dublin, one of Ireland’s top universities. • Managed over 200 key accounts across Ireland and Northern Ireland. • Promoted three times in seven years within the largest beverage company in the world. • Granted a full scholarship due to outstanding academic achievements. • Awarded TCC High Distinction with a 100% mark in my Graduation in Business Administration. • Achieved an HD, High Distinction with an 87% average mark in my MBA. • Travelled to over 45 countries and counting. • Provided financial and emotional support for many years to the Orphanage Patronato Santa Maria in Brazil. I believe in the power of networking, so thank you for connecting and visiting my profile!