Vivian Burgard
Principal Member Experience, Communication Governance, Transformation and Partner Strategy @Blue Shield of California
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WORK HISTORY
Principal Member Experience, Communication Governance, Transformation and Partner Strategy @Blue Shield of California
I believe in creating a healthcare that is worthy of our friends and family, and financially sustainable.
EDUCATION
Project Management Institute
Generative AI for Project Management
California State University, Fullerton
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
ABOUT VIVIAN BURGARD
I believe in Continuous Improvement, therefore I Challenge status quo so that Change can happen,\'.Strategy, Development and Modernization to digital and electronic communication alternatives from traditional print and mail programs. Annual savings of of LEAN Six Sigma and Kaizen principles delivering annual savings of + error reduction from 35% to 0% over 200 repeating jobs.Agile Project Management that delivered: 4 Lines of Business ID Card and Welcome Kit Programs14 states with project team in excess of 150 On Boarding of SaaS tool to automate the composition of Provider Directories National Rollout of On line order entry system and training to over 10k users Creative, Print Production, Pre Press and Load of 936 assets in 100 days Development of Team Support Structure of 29 individuals from 2, in 5 months Stand up of Branding Initiatives when client shifted from Agency support model to In House Lead 5S based project that reduced SKU count from 18 to 1. Supplemented the approach by introducing JIT print production. Cost savings to client of $2.58 per booklet (37%)ROI Analysis and Calculations to demonstrate both Hard and Soft Dollars for Healthcare clients including: Blue Cross of CA (Anthem), Health Net (Centene), LA Care, Molina Healthcare.Supervision of International Staff resulting in Time to Market reduction of 50%. First project delivered 89 documents in a period of 72 hours with zero errors.Value stream mapping for creation, development, production, fulfillment and national distribution during a global pandemic.Solution Selling and Implementation of over 500 customizable collateral for 73 brokers.Executive Presentations that include Overall Project Dashboard, Service Level Agreements, Compliance Performance, Cost Savings, Staffing Support Structure, Industry Trends.Vendor consolidation to leverage buying power of business communications under a Single Source Model.Non Profit Board Experience at jlocc.org which promotes voluntarism, development of the potential of women through effective training. Areas of focus are Human Trafficking Awareness, Education for Foster Children, Junior League Juniors, Public Affairs, Diversity / Equity / Inclusion training.
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